Return and Refund Policy

At PROMODRIVE INFOTECH PRIVATE LIMITED, we are committed to providing high-quality products and ensuring that our customers are satisfied with their purchases. However, we understand that sometimes things may not go as planned, and you may need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining a refund.

1. Eligibility for Returns:

You are eligible to return products under the following conditions:

  • The product is unused, in its original condition, and in the original packaging (if applicable).
  • The product is returned within 7 days of receiving the order.
  • The product has not been tampered with or damaged (including physical damage, wear, or usage).
  • You have proof of purchase (receipt, order number, or invoice).

2. Non-Eligible Returns:

The following products cannot be returned or refunded:

  • Customized or personalized products.
  • Products that have been opened or used, unless the product is defective or damaged.
  • Digital products, software, or downloadable items.
  • Items that are marked as non-returnable or non-refundable at the time of purchase.

3. Return Process:

If you wish to return a product, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@promodrive.in or call us at +91 7042277019 within 7 days of receiving your order. Provide your order number and details about the product you wish to return.
  • Return Authorization: Once your return request is received and approved, we will provide you with a Return Authorization Number and instructions on how to return the item.
  • Return Shipping: You are responsible for the return shipping costs, unless the product is defective or was incorrectly shipped. We recommend using a trackable shipping service to ensure the product reaches us safely.

4. Refund Process:

Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the return is approved, a refund will be processed to your original payment method.

  • Refunds will be issued within 7-10 business days from the receipt of the returned item.
  • The refund amount will be for the purchase price of the product, excluding any shipping charges or restocking fees (if applicable).
  • If the return is rejected due to non-compliance with our return policy (e.g., the product is damaged or used), we will inform you, and the item will be sent back to you at your cost.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at info@promodrive.in or call +91 7042277019 within 48 hours of delivery. We will provide you with a replacement or a full refund, depending on product availability and your preference.

6. Exchange Policy:

We do not offer direct exchanges. If you would like to exchange a product for another, we recommend returning the original item for a refund and placing a new order for the desired product.

7. Cancellations:

If you wish to cancel an order, please refer to our Cancellation Policy for details.

8. Exceptions to the Return and Refund Policy:

In certain cases, such as when a product is on sale or marked as non-returnable, return and refund policies may differ. Please check the product description and terms at the time of purchase for any specific exceptions.

9. Contact Us:

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team:

PROMODRIVE INFOTECH PRIVATE LIMITED
Email: info@promodrive.in
Phone: +91 7042277019

We are committed to ensuring your satisfaction with every purchase, and we will do our best to assist you in resolving any issues as quickly as possible.

Thank you for choosing PROMODRIVE INFOTECH PRIVATE LIMITED!